Delivery across China
We send your device by courier to your agreed hotel or designated address within China. Place your order and confirm the full address, recipient details and requested receipt time at least 24 hours in advance. Customer service confirms the delivery schedule; this is not a 24-hour delivery guarantee.
Return by courier
Round-trip shipping within China is included in the US$24 five-day total. Contact customer service for the return address, deadline and courier arrangements. If leaving the device with hotel reception, confirm the arrangement with reception and our team first.
What you are renting
Use of one TripBot device for the agreed rental period. Accessories, charging equipment, connectivity and AI-service allowances will be listed in your quote. Attraction tickets and transport are separate.
Choose your language
Tell us your preferred language and destinations. Written content, speech recognition and spoken replies are checked separately; only confirmed capabilities will be included in your booking.
Deposit and purchase
A US$50 deposit per device is required online before handover. Device loss or damage compensation is capped at US$50 per device; assessment and settlement terms are confirmed before booking. You may request to purchase the device for US$50; treatment of rent already paid is confirmed before purchase. Online deposit payment is not yet available.
Before confirming
Receive the full quote, cancellation terms, late-return rules, deposit-refund process and support arrangements before paying. Purchase connectivity and AI-service terms are confirmed separately.